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Questions? We’ve got answers.

Everything about donating with Goodlabs, the free testing that comes with it, buying tests on your own, and your results. Can’t find what you need? Our support team is here to help.

Free testing with a donation

Buying tests without donating

Donation eligibility

Appointments and preparation

Donation, results and privacy

Still need help?

Reach our support team for anything not covered here.

  • Help center

    Guides for booking, your account, results, and orders.

    Visit the help center
  • Email support

    Our team answers questions about appointments, results, and billing.

    support@goodlabs.com
  • Ask Barry

    Ask Barry, our AI chatbot, to help you navigate the app and interpret your data.

    Chat with Barry